Maintenance & After-Sales Service

Take care of your Fragment

Each Fragment is carefully assembled by hand and designed to last you as long as possible. But jewelry lives with you: over time, it may need a little maintenance or repair.

To best preserve your jewelry and in particular its gold finish, I advise you to avoid prolonged and repeated contact with water, perfumes, and cosmetic products.

In each order, you will find a polishing cloth and a satin pouch. I recommend using them to protect your jewelry from scratches, tangles, and dust.

To clean your Fragment, simply use a soft, dry cloth.

But if something happens to your jewelry, don't panic, I am here to try to give it a second life :)

A problem with your Fragment?

Discoloration or defect
If your jewelry shows abnormal discoloration, a faulty clasp, or another issue, send me a few photos and the information regarding your order. I will see what can be done.

Accidental breakage
A broken chain, an open jump ring, a detached element? Even if the accident happened after receipt, your jewelry can often be repaired. I can offer you a low-cost repair rather than having to replace your Fragment entirely.

Another problem?
If your situation does not fall into any of these categories, you can still send me a request. I will look directly with you at what can be done.

How does it work?

1. Send your request
Fill out the after-sales service form with your order number, a brief description of the problem, and a few photos.

2. I will see what can be done
I will reply to you with the most suitable solution: repair, replacement, or other support.

3. Your Fragment is ready for another round
If I need to get the jewelry back, I will simply send you the instructions via email.